Refund & Exchange Policy

Eligibility & The Unboxing Video Requirement

• Mandatory Unboxing Video: To qualify for any refund, exchange, or replacement, a clear, continuous, and unbroken unboxing video is strictly required.

• The video must start from the unopened, sealed package showing the original shipping label and continue uninterrupted until the contents are fully inspected. Claims submitted without a valid unboxing video cannot be approved.

Damaged or Defective Items

• If your order arrives broken or defective, you must notify us within 48 hours of delivery via email with your order number, photos of the damage, and the mandatory unboxing video.

• Once reviewed and approved, we will gladly offer a replacement or a full refund to your original payment method.

General Refunds & Store Credit

• Because our items are custom-curated or specially produced, direct monetary refunds are only issued for items that arrive damaged or incorrect.

• For other approved return requests, compensation is provided in the form of store credit or an item exchange.

• Items must be unused, in their original packaging, and shipped back within 7 days of approval. Return shipping costs are the responsibility of the customer unless the item arrived damaged